Bachelor's of business administration

A levels

O Levels

Assistant Manager HR

Strategically manage HR operations to align workforce goals with organizational objectives.
Lead end-to-end recruitment, onboarding, and employee engagement initiatives, ensuring a seamless employee lifecycle.
Implement performance management frameworks, fostering a culture of continuous feedback and growth.
Develop and enforce HR policies and ensure compliance with labor laws and organizational standards.
Oversee employee relations, resolving conflicts, and maintaining a collaborative workplace environment.
Manage HR operations, including payroll processing, benefits administration, and employee records management.
Drive process optimization, leveraging technology to enhance efficiency in HR workflows.
Monitor key HR metrics to support data-driven decision-making and organizational planning.

Manager HR

Assistant Manager HR

1. Monitor, review and improve internal HR systems and processes
2. Review and manage HR budget
3. Design, review and implement Company policies and SOPs.
4. Act as a consultant to the staff regarding policies and procedures
5. Monitor key HR metrics and keep the management up to date on the market practices
6. Design and conduct internal periodic surveys to measure job satisfaction and suggest improvements where required
7. Create detailed and elaborative reports on HR costs
8. Address employee queries and grievances and act as a go to person for the staff.
9. Prepare and issue all employee letters
10. Manage health insurance and raise awareness of this facility.
11. Ensure timely processing of health claims.
12. Manage staff promotions activity and ensure there is no biasness.
13. Achieve higher internal customer satisfaction, through an improved match between customer expectations and services provided by the Human Resources
14. Provide services to new joiners (work station, employee smart card, onboarding forms and new Joiner kit by liaising with the relevant departments).
15. Any other related tasks as assigned by the Head of Department

Sr. technical support executive

1. Zendesk Automation
2. Supports at tech clients by providing technical support either by Email, Chat or over the phone for new and existing at tech users.
3. Supports AT Medics Team in their efforts to grow usage and number of users.
4. Supports clients as first level of contact for any inquiries around training materials.
5. Constructs client specific user guides and other materials as needed.
6. Addresses incoming client questions or issues.
7. Maintains accurate and up-to-date outreach records in Zendesk.
8. Works closely with the Product Operations Team to help address specific client questions.
9. Support internal initiatives around improvements and feedback analysis.
10. Sets up training and sessions as required. Provides back-up support for Dev and Dev op teams and operations.
11. Completes other assignments as required and/or assigned.
12. Supports User Experience on Android and IOS store Review Management.
13. Constructs Weekly and Monthly Reporting to formulate better Understanding of Support Operations.
14. Supports Zendesk Automation and Trigger Management.
15. Customer Support SLA Workflow Management.
16. Updating Daily Zen Desk Record.
17. Constructing front and back end Knowledge-Base optimization.
18.Documentation of Customer Support Standard Operating Procedures.

Assistant Manager Compliance

1. Developing and implementing an effective legal compliance program
2. Proactively auditing processes, practices and documents
3. Educating and training employees
4. Amazon Seller Dashboard Management
5. Maintaining channel ratings.
6. Contacting customers through calls or emails to attain new reviews.
7. Escalated case resolutions
8. Claims Management
9. Enhancing seller levels
10. Enhancing customer satisfaction.
11. Develop and oversee quality assurance systems to prevent or deal with violations of communication guidelines on customer support and internal policies
12. Evaluate the efficiency of controls and improve them continuously
13. Revise procedures, reports etc. periodically to identify hidden error or non-conformity issues
14. Draft, modify and implement company policies
15. Collaborate with corporate counsels and department Manager to monitor enforcement of standards and regulations
16. Assess the business’s future ventures to identify possible compliance risks
17. Review the work of colleagues and CS Team to identify compliance issues and provide advice or training
18. Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control
19. Prepare reports for management and external regulatory bodies as appropriate
20. Supervising Customer Support, Compliance and Customer Excellence teams.

HR Executive

1. Design compensation and benefits packages
2. Implement performance review procedures (e.g. quarterly/annual and 360° evaluations)
3. Develop fair HR policies and ensure employees understand and comply with them
4. Implement effective sourcing, screening and interviewing techniques
5. Assess training needs and coordinate learning and development initiatives for all employees
6. Measure employee retention and turnover rates
7. Oversee daily operations of the HR department
8. Create and run referral bonus programs
9. Payroll Management
10. Commission Reports