Saim Shaikh

Address: H# 288,   Block 3 Street 18,                                             

Sharfabad, Karachi.

Contact # : 92-300-9371395.

Date of Birth : 15-02-1983

NIC No : 41304-2119289-9

E-mail : saim_shaikh@hotmail.com                                                                                                                                                                     

Career  Objective:

A position in a progressive and professionally rich organization which offers a diversified and enhancement of skills and career growth. An organization, where I am able to effectively utilize, implements and increase my current knowledge and skills.

Work  Experience:

• March 2014 – To Date                                                                           Senior Officer (Customer Sales & Services)

                                                                                                                                                    Attock Petroleum Limited (APL).

Major responsibilities include provisioning of corporate customer services and governance, timely terminal operations, fuel supply and demand supply gap management.

• Responsible for multi-channel sales development, formulating strategic sales and marketing initiatives, planning, identifying market challenges along with its solutions, ensuring revenue and profits growth.
• Sole responsible for handling and coordination with external clients w.r.t refinery products.
• Responsible for overall terminal operations, cargo handling, client dealing, logistic scaling & monitoring.
• Sole responsible for handling Bitumen cargo in order to meet the deficit demand of the country.
• Ensuring timely operations and product availability from APL Terminal to all across Pakistan.
• Marketing and sales of Bitumen, Lube Base Oils (LBO), Rubber Process Oil (RPO) and Waxes (Low Melt & Medium Melt) to industrial clients.
• Acquiring customer demand of Bitumen Grades, LBO grades and waxes and planning the product alignment with refinery to ensure product availability as per customer needs.
• Developing & executing marketing plans.
• Development & Implement promotional activities as per the allocated budgets.
• Coordinate with finance for payments of customers.
• Coordination with purchase for procurement & production of promotional material.

• April 2011 – Feb 2014                                                                                                             Team Lead  (Customer Care)

                                                                                                      Pakistan Telecommunication Company Limited (PTCL).

Major responsibilities include provisioning of corporate customer support & administrative work at One Stop Shop (OSS Customer Centre).

• Providing second layer support to the daily walk-in customers.
• Providing duplicate billing, IPTV, EVO support and DSL support to walk-in customers.
• Maintaining good support of customer services via CRM applications for customer facilitation.
• Analyzing customer feedback and response on daily basis & report submission to OSS Manager.
• Supervising monthly achieved targets, new plans and churn management.

• Nov 2007 – March 2011                                                                  Assistant Manager (Inventory & Client Ops )

                                                                                                                                          Dewan Khalid Textile Mills (Pvt) Ltd.

Major responsibilities include provisioning of corporate customer support & administrative work within the company.

• Weekly analyze, assessment basis feedback and report presentation to concern manager.
• Analyze market behavior & report preparation for the management presentation.
• Daily basis interaction with corporate clients to present new & enhanced business plans.
• Maintain proven record of all the staff & managing day to day task relevant to admin.
• Monitoring, management of various admin issues (administration, updation of employee data.)

• Feb 2006 – Oct 2007                                                                                                       Customer Relations Officer

                                                                                                                                                                              Meezan bank pvt ltd

Responsibilities include providing support to the end users, presents new customize business plan to corporate customers as per business requirements.

• Daily basis interaction with corporate clients to present new & enhanced business plans.
• Day by day to look after the floor management.
• Schedule different strategies and business plan for new clients as well as existing clients.
• Round the clock interaction with the customers to fulfill customers need.
• Weekly basis feedback and report presentation to the CSM.

PROJECT ACCOMPLISHED:

Team lead/member of various tier-III projects for enhancement of business services & execution w.r.t customer requirement. Brief overview of some core projects:

• M9-Motorway:

Focal person from APL to deal with FWO team for timely execution, planning and delivery w.r.t bitumen cargo for hyd-khi motorway. Able to provide round the clock execution for this vital project.

• Sacchal Engineering:

Solely deal with sacchal engineering to handle and execute fuel/cargo operations require for development of underpass. Successfully handled all operation under stress management.

• NLC Expansion:

Provide round the clock assistance, support and availability w.r.t refinery products.

• Bahria Town Khi:

Successfully coordinate, plan and execute all the requirement generated from bahria town w.r.t refinery products. Ensure products timely availability for meeting sort deadlines.

Education:

2014–2017                                            3.1 G.P.A                  M.B.A (Supply Chain Management & Product Mgmt.)

PAF KIET Karachi.

2001–2005                                            3.3 G.P.A                                                                  B.S (Software Engineering)

University of Sindh, Jamshoro (Sindh).

Training & Certification:

• Multiple module trainings w.r.t banking sales, Customer Services at different levels.
• Customer Care & Client assessment strategies and services
• CRM Operations
• Advance certification of Visual Basic 6.0 & its applications.
• Corporate sales strategies and handling stress clients.
• Three months advance module from Hi-tech academy of computer sciences.

Internship:

(Feb: 2005- April: 2005)                                                      Pakistan Telecommunication Company Limited (PTCL)

Worked in corporate customer care department of PTCL and learn following plans and strategies.

• Acquired facilitating customers through different online systems.
• Learn to analyze, plan and evaluation of the corporate business customer requirements.

Computer Skills:

• Proficient Knowledge of Windows Operating Systems, Windows 7, Vista, XP, 2000 professional, Windows 2000 server, installation, configuration & troubleshooting..
• Extremely good knowledge of multiple MS Office packages, tools & MS Outlook.
• Proficient hands on expertise of internet surfing, outlook express and other internet tools.
• Concise knowledge on SQL database and reporting through different crystal reports.
• Brief knowledge of System development life cycle (S.D.L.C).

Extra Curricular Activities:

• Sports: Cricket (Capt. of Dept. team), Table Tennis (Member of college team).
• Activities: Active member of several social clubs and student organizations.

Skills and Capabilities:

1. Keen learner who always welcomes new challenges.
2. Having adequate experience/Knowledge in developing lucrative strategies & implementation.
3. Strong understanding of corporate culture & performance management principles.
4. Having the expertise with diverse business functions such as Oil, telecom, Banking & Textile.
5. Systematic abilities & problem solving appraising skills.
6. Should be able to create environments that help to promote positive self esteem.
7. Identity & address problems & opportunities for the business
8. Productive under pressure & can work tirelessly under stress.
9. Team player with good presentation skills.
10. Planning and organizing.
11. Negotiation Skills.
12. Strategic thinking.
13. Analytical & Problem solving ability.
14. Motivational skills.
15. Excellent interpersonal skills & Teamwork .
16. Cross-functional collaboration skills.
17. Strong public relations.
18. Strong agriculture industry knowledge.
19. Selling, negotiating, influencing, conflict resolution and handling objections.
20. Collecting, interpreting & communicating market, customer & competitive data.
21. Excellent Communication Skills.
22. Innovation
23. Analytical Skills
24. Manage strong relationships and networking with customers, key industry/market influencers, and teammates.
25. Work effectively within a team environment.
26. Lead and influence teams/projects and coach individuals in accomplishing defined objectives/goals.
27. Understands the needs and values of partners and customers and to develop solutions to satisfy/retain.
28. Result Orientation. Get results by taking initiative, overcoming obstacles & finding creative solutions.
29. Work independently with minimum supervision and operate within budget.
30. Work in and adapt to a rapidly changing business environment.

Languages:              English, Urdu, Sindhi, Punjabi.

References:              Available on request.