About Muhammad Sheraz
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Gender Male
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Job Fuction Information Technology
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Academic Level Degree Bachelor
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Viewed 92
About me
Technology leader with over 14 years of progressive experience in infrastructure projects, cybersecurity management, and enterprise IT operations across healthcare, fintech, and technology sectors. Proven record of delivering complex infrastructure modernization programs, leading cloud migrations, and strengthening cybersecurity posture through structured governance, automation, and risk control frameworks.
Adept at managing end-to-end project lifecycles, from requirements gathering to implementation, testing, and transition to operations, while ensuring uptime, compliance, and cost efficiency. Recognized with the Future’s Leader Award at ITCN Asia – Pakistan for excellence in IT transformation and cybersecurity innovation
Education
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2025 - 2025
NED Academy
Certified Cybersecurity Professional Certificate
Completed a certificate program in Cybersecurity from NED University
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2010 - 2013
University of Karachi
LLB
Completed my LLB program from Karachi University
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2004 - 2009
National University of Computer & Emerging Sciences
Bachelors of Engineering - Telcommunication
Completed my Telecommunication Engineering from FAST - NUCES Karachi Campus
Experience
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2022 - Present
CRES Technology LLC USA
Manager IT and Security
Managed multiple infrastructure migration projects covering data center consolidation, virtualization, and Azure
adoption with integrated disaster recovery and automation pipelines.
• Directed core IT operations including servers, firewalls, endpoint management, and cloud environments to
*Graduation degree is assessed by the International Education Evaluations (IEE) – to the same level in USA
maintain 99.99% uptime across 50+ global clients.
• Delivered security and modernization projects by redesigning network architecture with Fortinet/SonicWall and
SD-WAN redundancy, improving overall performance and resilience.
• Implemented governance and compliance frameworks aligned with HIPAA and PCI-DSS, automating audit trails
and reducing non-compliance findings by 40%.
• Negotiated vendor contracts and cloud licensing models to achieve 15% annual cost optimization.
• Supervised technical teams across multiple regions, ensuring timely delivery of infrastructure tasks, project
documentation, and post-deployment reviews. -
2022 - 2022
Careem Networks Pvt Ltd
IT Ops Supervisor
• Oversaw multi-country infrastructure operations ensuring uptime, data protection, and business continuity
across 5 regional offices.
• Executed network optimization and policy enforcement aligned with ISO 27001 standards, significantly
enhancing security posture.
• Enhanced Cisco Meraki SD-WAN solutions with automated failover, reducing network outages by 50% and
improving end-user experience.
• Supported rollout of multi-factor authentication (MFA), DLP, and encryption controls.
• Partnered with cross-functional teams to develop standardized IT processes and ensure consistent technology
adoption across regions. -
2017 - 2022
Aga Khan Health Service Pakistan
Assistant Manager IT Infrastructure & Security
• Architected and managed redundant data center environments using dual-ISP routing, failover mechanisms,
and cold/warm backup strategies for healthcare-critical systems, maintaining 99.95% service availability.
• Designed and tested business continuity and disaster recovery frameworks, ensuring RTO targets of under 2
hours through regular restoration simulations.
• Deployed Kaspersky Endpoint Security with DLP and patch management automation, strengthening endpoint
compliance and minimizing data leakage risks.
• Led ISO certification from gap analysis to audit closure — authoring 10+ policies, conducting risk assessments,
and achieving zero non-conformities in external audits.
• Streamlined IT operations through centralized monitoring and asset management, increasing service efficiency
and reducing incident resolution time from 8 hours to 2 hours.
• Conducted regular infrastructure health assessments, driving upgrades, vulnerability remediation, and policy
enforcement across clinical sites. -
2014 - 2017
Daraz Pakistan - Alibaba Group
Senior IT Engineer
• Built high-availability network architectures for e-commerce fulfillment centers using UniFi technologies,
handling 10× traffic surges during peak events with zero downtime.
• Segmented warehouse and POS networks for secure data isolation and compliance with internal audit
standards.
• Collaborated with Alibaba’s regional infrastructure teams on service scaling, network failover, and cloud
workload optimization. -
2013 - 2014
Siemens Pakistan Limited
System Engineer (Lead Helpdesk)
• Spearheaded a nationwide migration of 700+ systems from Windows XP to Windows 7 using SCCM, achieving
100% completion within 3 months and zero downtime.
• Managed a large L1/L2 support team handling 500+ tickets monthly, achieving 95% SLA compliance through
*Graduation degree is assessed by the International Education Evaluations (IEE) – to the same level in USA
root cause tracking and ticket workflow optimization. -
2010 - 2013
Abacusoft Inc. / Al Prince Engineers
Network Support Engineer / IT Support Engineer
Previous Experiences:
• Delivered technical support across multiple sites, troubleshooting LAN, VPN, and routing issues, and escalating
ISP incidents to sustain 99.9% uptime.
• Managed hardware deployment and lifecycle management, applying baseline security configurations during
onboarding.
• Compiled compliance and performance reports for senior management to track IT service delivery and risk
posture.
Portfolio
Honors & awards
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2025
Future Leaders Award
Received a recognition award of Future Leader at ITCN Pakistan Conference by Pakistan Technology Board and PASHA.