MA Economics

National Customer Services Officer-Head Office

•Create Credit Notes in salesflo for perfect stores and key Accounts rentals and Targets Incentive disbursement.
•Verification and process BRD,Trade offers, WS discounts and others distributions support claims.
•Provided end-to-end support to company customers by effectively addressing their Issues pertaining to sales operations.
•Created and mapped Work Breakdown Structure (WBS) in SAP and Octane to ensure processing of approximately 400 million Rupees distribution claims aligned with allocated budgets.
•Upload Trade Supports Budgets in system after receiving Approvals from Customer Finance and Shopper Marketing.
•Verified and processed FER and Regional petty cash and Vendor’s invoices in compliance with company policies.
•Managed rental payments for regional offices and maintained records of lease agreements and addendums as needed. Oversaw field vehicle leasing and buyback processes, Managed contracts in full compliance with internal company policies.
•Submit monthly payroll inputs to HR, including disturbance allowance, updates to permanent employees’ medical and bank details, and tax-related information.
•Process Distributors Final Settlements as per Company policy.
•Provided comprehensive support to Channel, Trade Marketing, and Head of Sales Operations to ensure smooth execution of sales strategies and operational efficiency.
•Perform audits of regional offices and distribution networks across Pakistan to verify compliance with operational policies.