Strategic Leadership & Business Alignment:
• Report directly to the Managing Director with full P&L responsibility and strategic ownership of national warehousing operations across multi-site locations.
• Drive alignment of warehousing strategy with broader business goals through active collaboration with the Country MD and Regional team.
• Lead a cross-functional team of department heads and over 500 staff covering warehousing, inventory, distribution, logistics, key account management, facilities, and safety operations.
• Conduct succession planning, talent reviews, and leadership development to ensure long-term continuity and business resilience.

Operations & Warehouse Management:
• Strengthen operational KPIs (order accuracy, lead time, fulfillment rate) through enhanced WMS utilization, inventory control, and redesigned process flows.
• Introduced a cross-docking model that improved delivery timelines by 25%, reduced storage costs, and increased daily throughput capacity.
• Oversee and evaluate MIS, RCA, and CAPA reports for recurring issues, client escalations, and safety incidents; lead continual improvement actions.
• Collaborate with Facility Leads to modernize infrastructure, optimize layout utilization, and integrate automation to scale operations.
• Lead workforce engagement initiatives that improved team productivity, reduced attrition, and enhanced morale across warehousing teams.
• Liaise with clients, suppliers, and internal departments to ensure delivery commitments are met.
• Monitor transport expenses (fuel, maintenance, tolls, etc.) and control costs.
• Oversee preventive maintenance and repair schedules to reduce breakdowns.

Commercials & Client Engagement:
• Drive revenue growth and profitability through contract renewals, business expansion, rate negotiation, and introduction of value-added services for enterprise clients.
• Develop and execute client engagement strategies at CXO level, building long-term relationships that lead to increased wallet share and renewals.
• Conduct monthly and quarterly business reviews with clients and internal stakeholders to track performance against agreed KPIs and SLA targets.

Financial Management & Cost Optimization:
• Optimize SG&A and direct operational costs by implementing lean warehousing initiatives, automation, workforce planning, and vendor cost rationalization.
• Ensure accurate billing, monitor receivables, and manage credit exposure by implementing strong collection strategies and regular AR aging reviews.
• Act as a key decision-maker in technology investments, facility expansion, and warehousing modernization in alignment with long-term business plans.

Inventory & Systems Optimization:
• Strengthen WMS utilization and inventory control systems to enhance order accuracy and fulfillment rate.
• Implement redesigned process flows to support scalability, real-time tracking, and inventory visibility across multi-client, multi-site operations.

Quality Assurance & Compliance:
• Led organization-wide initiatives for ISO 9001 compliance and implemented Net Promoter Score (NPS) tracking to measure and improve client satisfaction.
• Ensure compliance with national and customer-specific HSE policies across warehousing sites, conduct safety audits, drills, and training programs.
• Manage 3PL and 4PL warehousing and logistics partners, ensuring seamless coordination and performance against service levels, safety, and cost targets.
• Ensure all transport operations comply with road safety laws and company policies.