About Kamran Ali Khan
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Gender Male
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Job Fuction Human Resources
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Academic Level Master’s Degree
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Viewed 124
About me
Strategic HR Leader with 24+ years of progressive experience in human resources, organizational development, learning & development, and business operations. Adept at transforming HR into a strategic business partner by aligning people strategy with organizational goals. Proven expertise in change management, workforce planning, performance culture, and digital HR transformation. Recognized for driving cultural transformation, leadership development, and inclusion initiatives that deliver measurable business impact.
Education
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2020 - 2021
Institute of Business Administration (IBA-Karachi)
Post Graduation in HR
I have completed my Post Gratuation with a major in HR, achieving a CGPA of 3.69 out of 4.
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2006 - 2009
ILMA University (Former BIZTEK)
MBA
I have completed my Master’s degree with a major in Management, achieving a CGPA of 3.4 out of 4.
Experience
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2019 - Present
Pak-Qatar Group
Group HR & Training Head
• Strategic Leadership: Served as chief HR advisor to executive leadership, leading multiple organizational restructurings that built a flexible, cost-efficient workforce and improved agility.
• Organizational Development: Designed and implemented organization structures, job sizing, and standardized job descriptions, ensuring fairness, transparency, and pay equity.
• Culture, Engagement & Retention: Led cultural transformation (“One Goal, One Team”) to eliminate silos, enhance collaboration, and introduced engagement programs that improved employee satisfaction and retention.
• Leadership Development: Launched Pak-Qatar Training Academy and a 5-year leadership development program, embedding succession planning and capability building across all levels.
• Digital HR Transformation: Implemented SAP Human Capital Management (HCM), CRM and automated BI & BPM processes, reducing manual effort and enabling data-driven decisions.
• Performance & Reward Management: Introduced performance-driven culture with SMART KPIs and balanced scorecards, directly linking performance with rewards and career growth.
• Employee Compensation & benefits: Optimized compensation & benefits programs through benchmarking. Introduced job sizing, standardized pay grades, and benefits policies, creating a consistent and transparent rewards structure across all business units.
• Governance, Compliance & Risk: Established robust HR policies and procedures ensuring full compliance with Pakistan’s labor laws, regulatory standards, and internal governance frameworks.
• Business impact: Increased productivity, customer satisfaction, and revenue growth through strategic HR initiatives. -
2015 - 2018
K-Electric
Head of Service Quality, Standardization & Training
• Established the Training & Service Quality Department, enhancing operational efficiency and employee performance.
• Launched an In-House Training Academy and three-year training roadmap aligned with long-term organizational goals.
• Implemented SAP SuccessFactors Learning Management System (LMS) to support e-learning and digital learning adoption.
• Standardized processes and deployed a monthly KPIs scorecard, improving accountability and customer service quality.
• Introduced customer satisfaction surveys, NPS, and mystery shopping to drive continuous service improvements.
• Business impact: Improved customer experience and employee capability while reducing service inconsistencies. -
2009 - 2015
Wi-Tribe Pakistan
National Manager Sales & Customer Care
• Consistently exceeded sales and revenue targets (2010–2014).
• Established 22 nationwide Sales & Service Centers to expand customer reach.
• Founded Customer Retention & Churn Department, achieving retention goals for three consecutive years.
• Established Quality Assurance, Standardization & Training (QAST) Department and launched an In-House Training Academy.
• Revamped recruitment process to strengthen the pipeline for different departments.
• Business impact: Strengthened customer retention, reduced churn, and built scalable operations. -
2003 - 2009
Mobilink
Specialist Training & Development
• Established Training & Quality Department for the South Region, improving training impact and service quality.
• Implemented customer satisfaction surveys and AVAYA Contact Center rollout, improving customer experience.
• Developed customized career progression plans for team leads and managers, integrated with appraisals. -
2000 - 2003
Al-Rehman Checmicals
Dealers Coordinator
• Consistently achieved sales and collection targets in 2001 & 2002.
• In 2003, my role was changed from direct sales to dealers’ coordinator role.
Honors & awards
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2025
Certified Human Resource Manager
The ICPD (2025)
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2023
Digital HR Strategy
AIHR (2023)
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2023
Employer Branding
AIHR (2023)
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2022
Certified Coach
Canadian Training Academy (2022)
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2021
Certified HCM Analyst
HR Metrics (2021)
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2018
Articulate Storyline
E-Learning Minds Malaysia (2018)
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2017
Licensed Practitioner of NLP
ISNLP (2017)
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2017
Certified E-Learning Designer
GEM Learning (2017)
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2016
ISO 9001:2015 Lead Auditor
SGS (2016)
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2016
Business Catalyst Advance
KSBL (2016)
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2016
Certified Six Sigma Green Belt
Robust Pro Canada (2016)
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2016
Certified Quality Management Diploma
PIM (2016)
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2012
Behavioral Based Interviewing Skills
Pitstop International UK (2012)
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2012
Effective Communication in Business World
LUMS (2012)
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2011
Leadership Care & Growth Model
Schuitema International (2011)
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2010
Strategic Time Management
Timelenders (2010)
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2005
Certified Trainer (TTT)
Navitas (2005)
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2025
Pakistan’s Disability Inclusion Excellence Award- 2025
• Won “2nd time consecutively Pakistan’s Disability Inclusion Excellence Award- 2025” for Pak-Qatar Group.
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2024
Creating Exceptional workplace and setting industry standards Award-2024
• Won “Creating Exceptional workplace and setting industry standards Award-2024” for Pak-Qatar Asset Management Company
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2023
1st Pakistan’s Disability Inclusion Excellence Award- 2023
• Won “1st Pakistan’s Disability Inclusion Excellence Award- 2023” for Pak-Qatar Group.
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2020
HOD of the Year
Won HOD of the Year (2020, 2021, 2022, 2024) – Pak-Qatar Group.