Bachelor of Computer Sciences (BCS)

Regional Operations Manager

OPERATION & ADMINISTRATION
1. Spearheading successfully three (03) major operational portfolios i.e., Admin, HR and IT with departmental-level Finance functions.
2. Facilitating the organization to thrive as a key player within the software industry of Pakistan by playing a significant role through core business policy making in line with overall business strategy, workforce excellence, resources optimization and IT/Operations infrastructural advancements.
3. Collaborating with higher management to proactively identify and address potential bottlenecks in infrastructure capacity planning exercises.
4. Ensuring 100% streamlined admin activities in 02 regional offices (Islamabad and Lahore) including but not limited to documents handling, property management, admin procurement, assets management, provision of office supplies, housekeeping, food and accommodation services, fleet management, local and foreign travel arrangements and event management.

HUMAN RESOURCE
1. Full-cycle recruitment and onboarding across technical & non-technical roles, defining job scopes and workforce plans.
2. Hired top talent for Software Engineers, DevOps, QA & IT PMs in collaboration with CTOs and department heads.
3. Revamping talent acquisition strategies, reducing time-to-fill, and improving hire quality by leveraging diverse sourcing channels including LinkedIn Recruiter, indeed, GitHub, job fairs, and campus drives.
4. Designed structured interview processes and standardized evaluation rubrics for technical & behavioral rounds.
5. Built strong candidate pipelines through sourcing, referrals & talent communities.
6. Tracked metrics (time-to-hire, cost-per-hire, source effectiveness) using ATS & HRIS tools.
7. Led weekly hiring reviews, fostering alignment across HR & technical teams.
8. Promoted a collaborative, growth-driven culture & enhanced employer brand.

INFORMATION TECHNOLOGY & PROJECT MANAGEMENT
1. Streamlining regional IT operations by implementing best practices, efficient processes and well-defined procedures.
2. Carrying out regular audits of operational procedures, IT Procurement to ensure compliance with industry regulations and organizational policies.
3. Increasing operational efficiency by implementing cutting-edge technology solutions across all regional offices.
4. Strengthening relations with key stakeholders for continued business success.
5. Supporting with the preparation and delivery of RFPs in collaboration with Sales, Legal, Finance and Technical teams to craft winning proposals.
6. Making B2C agreements with key vendors under vendor management policy and ensuring significant cost cuts by renegotiating contracts with existing suppliers.
7. Driving operational excellence by embedding a culture of continuous improvement and innovation into core processes.

MIS Manager

1. Evaluated and integrated emerging technological needs, managing POS infrastructure and training programs to enhance operational efficiency.
2. Enhanced data security and compliance by implementing comprehensive risk assessments and collaborative policy frameworks.

Application Administrator (Team Lead/ Project Coordinator)

1. Facilitating NTC’s digital transformation journey as a strong change agent while optimizing workflows and delivering exceptionally efficient results.
2. Developing policies and procedures to win office automation projects.
3. Ensuring proper management/maintenance of critical Servers (Oracle, Linux, and Active Directory) across production, development, and testing environments.
4. Managing a project budget of PKR.100 million, which further led to securing a high-volume IT budget worth PKR 300-500 million for 03 consecutive years.

Manager IT

Engineering/optimizing IT infrastructure, developing custom automation solutions, and enhancing data security to drive operational efficiency, cost reduction, and strategic innovation.

Floor Manager (Technical & Administrative)

Managing comprehensive floor operations for 225 employees, optimizing administration, network infrastructure (200+ systems), and budgets to foster an inclusive environment and maximize workforce productivity and profitability.

Assistant Manager Technical - Civil Registration Management System (CRMS)

1. Leading 360-degree aspects of the Civil Registration Management System (CRMS) project, including procurement, inspection, configuration, installation, and testing of IT equipment while optimizing budget for high-quality standards.
2. Developing and delivering customized training programs for 600 Union Council staff members, promising increased digital literacy and improved documentation.
3. Developed innovative solutions for complex technical challenges while conducting risk assessments to ensure smooth system transitions with minimal disruptions.
4. Managed and trained a 42-member team on best practices and standards, ensuring the seamless integration of CRMS with NADRA’s Data Warehouse.

Network & Systems Engineer - NADRA Swift Registration Center (NSRC)

1. Establishing and single-handedly running Punjab’s first NADRA Swift Registration Center (NSRC) with smooth IT operations and future upgrades.
2. Designed and implemented comprehensive data backup and disaster recovery strategies, while enhancing security through firewalls and vulnerability assessments

System & Database Administrator

Managing and securing databases by administering Servers, optimizing backup and recovery, controlling user access, and training teams on best practices.

Network & System Engineer

1. Managing a large-scale IT project for Census Records, overseeing 750+ computers, complex network infrastructure, and critical Servers while also improving network performance through system upgrades.
2. Administering Windows NT servers (PDC, BDC, SQL, IMAGE) and ensuring seamless system integration through rigorous testing and critical IT infrastructure support.

Best Network & Systems Engineer